Return and Refund Policy

Effective Date: 3/16/2025

Thank you for shopping with [Your Business Name]. We want you to be completely satisfied with your purchase. If you are not satisfied for any reason, we offer a straightforward return and refund policy to ensure your shopping experience remains hassle-free.

Returns

We accept returns on all items within 30 days of the purchase date. To be eligible for a return, your item must meet the following conditions:

• The item must be in its original condition, unused, and with all original packaging and tags attached.

• Proof of purchase, such as a receipt or order confirmation, is required.

To initiate a return, please contact our customer service team at help.passare@gmail.com with your order details.

Refunds

Once we receive and inspect your returned item, we will process your refund. Refunds will be issued in the original form of payment within 1-3 business days of receiving the returned product. You will receive a confirmation email once the refund has been processed.

Refund Process:

1. Submit a return request by contacting us.

2. Ship the item back to us (return shipping instructions will be provided).

3. Once we receive and inspect the item, we will initiate the refund.

4. Funds will be returned to your original payment method within 1-3 business days.

Return Shipping

• Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

• We recommend using a trackable shipping service to ensure the safe return of your item.

Exchanges

If you would like to exchange an item for a different size, color, or style, please contact us within one week (7 days) of receiving your order. Exchanges are subject to product availability.

Non-Returnable Items

Certain items are not eligible for returns, including:

• Gift cards

• Personalized or custom-made items

• Items marked as "Final Sale"

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at help.passare@gmail.com with photos of the issue. We will arrange for a replacement or full refund at no cost to you.